What is Fear Free?

As veterinary professionals, we know that there is stress and anxiety associated with taking a pet to the veterinarian. Fear leads to trauma for our patients, and as a result, pet owners visit their veterinarian less often or not at all, instead opting to seek advice and products from other sources.

Fortunately, there is a solution, restore trust in veterinarians as the true pet health experts, and most importantly, reduce feelings of stress, resulting in a better experience for all involved, including pets, owners, and veterinary health care teams: Fear Free℠ veterinary visits.

Known as Fear Free℠, the training and certification program helps veterinarians modify their procedures, handling, and facilities to help pets feel safe and comfortable while receiving the medical care they need.

At Dog & Cat Hospital Ltd. we are committed to becoming a Fear Free℠ Certified Practice. To become certified, veterinarians and veterinary staff are required to complete a comprehensive, 8-part educational course and exam. They also have to take continuing education to remain certified.

Stay tuned as we become a part of the most important and transformative movement in the history of companion animal practice.

Learn more here on Fear Free℠ veterinary visits.

10 Things That Make Fear Free Veterinary Visits Different

Last updated: July 30, 2021

Dear Clients,

Based on the latest provincial guidelines for veterinary practices, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • We are allowing 1 client per household to accompany the pet to their appointment.
  • Face masks are only required in the exam room and must be worn properly.
  • Continue to socially distance when interacting with others.
  • Continue the use of credit cards as the preferred payment method.
  • Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
  • 3. NEW PET OWNERS Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    4. OPERATING HOURS

    Clearview Dog & Cat Hospital:
    Monday to Friday: 8:00 am - 5:00 pm
    Saturday: 9:00 am - 1:00 pm
    Sunday: CLOSED

    East Hill Dog & Cat Hospital:
    Monday to Friday: 8:00 am - 5:00 pm
    Saturday: 9:00 am - 5:00 pm
    Sunday: CLOSED

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - Your dedicated team at Clearview/East Hill Dog & Cat Hospital